BC Game uses personal, technical and account data to operate registration, Wallet, Casino, Sportsbook, promotions, Security and Support. Twocent Technology Limited publishes a Privacy Policy covering how personal information is collected, used, stored, disclosed and protected when you access BC.GAME and related services.
BC.GAME states that personal data is processed under applicable privacy frameworks, including GDPR where relevant.
Profile and Login Data
Account information can include email, phone number, username, country or region, connected login provider and verification status. This data supports registration, login, recovery and account management.
If you sign in through Google or Telegram, protect that external account as carefully as your BC Game password. Losing access to the connected provider can also affect access to BC Game.
Security and Technical Data
Technical data can include IP address, browser, device, session information and 2FA status. This information can support account security, session management and fraud prevention.
A new device can trigger additional security checks without creating a new account.
Wallet and Payment Data
Payment records can include Deposit method, crypto address, network, Transaction state and Withdraw request.
For blockchain payments, the TxID is a useful transaction reference. It identifies the transfer without giving control over the external wallet.
Seed Phrase and Private Key
Never share a seed phrase or private key with BC Game Support for a routine transaction review. These credentials can control the external wallet itself.
For payment support, use the TxID, asset, network, amount and approximate time.
Casino Data
Casino history records games and rounds. If you need a specific result reviewed, use the Round ID and game name.
A TxID identifies the payment that funded the account, not the individual casino round.
Sportsbook Data
My Bets stores accepted sports tickets and settlement status. Use the Ticket ID when you need help with one wager.
A screenshot of a live market can become outdated quickly, while the accepted ticket remains the account-side record.
Promotion Data
Bonus claims, Promo Codes, VIP status, Rollover, Free Spins, vouchers and expiry can form part of your promotion history.
A bonus status can change without any blockchain transfer, so promotion records are separate from Wallet transactions.
Cookies and Browser Data
Cookies can store language, session and local preferences. Clearing browser data can sign you out or reset the local interface.
It does not automatically erase account-side Wallet, My Bets, Casino history or promotion data.
Changing Devices
Moving to another phone or browser changes the local access point, not the underlying BC Game account. After login, account-side records remain connected to the profile.
Removing an Android app or iPhone Home Screen shortcut is not the same as deleting the account.
Verification Documents
Upload identity documents only through the verification process shown by BC Game or another secure route explicitly confirmed by official Support.
Do not send full identity documents for every technical question. A precise Ticket ID, Round ID or TxID can often start the review with much less information.
Support Data
Share only the information needed for the specific case.
Crypto payment: TxID, asset, network, amount and time
Sportsbook: Ticket ID
Casino: Round ID and game name
Promotion: Campaign name and exact message
Login: Account identifier and login method
Passwords, seed phrases, private keys and live authenticator codes are control credentials, not support references.
Screenshots
Screenshots can help when an error is visual. Before sending one, check whether it contains unnecessary personal information, wallet addresses, QR codes or account identifiers.
Never include a seed phrase, private key or live 2FA code in a screenshot.
Shared Devices
An active browser session can expose an account even when the password is not known. Use a screen lock and sign out when you finish on a shared device.
Avoid saving login sessions on computers or phones that other people can use.
Account Recovery
Keep recovery access to your email or connected login up to date. Recovery codes and verification messages should only be entered through the official account process.
Do not forward recovery codes to a person claiming to be Support.
Privacy Requests
Formal privacy or account requests may require identity verification before personal information can be disclosed, changed or removed. Complete that verification through the official process provided for the request.
Use data minimisation whenever possible: provide what the process requires, not unrelated documents or credentials.
Responsible Gaming Data
Self-exclusion and account-control information serves a separate purpose from Casino, Sportsbook or Wallet history. Responsible Gaming settings can affect account access during the selected period.
A pause or exclusion should be respected across products and should not be overridden by an unfinished promotion.
Protecting Your BC Game Account
Privacy starts with account security. Use a unique password, activate 2FA where available and keep control of the email, Google or Telegram account connected to your login. A strong BC Game password is less useful if the connected recovery account is compromised.
Payment Privacy
A blockchain transfer is public on-chain, but that does not mean you should share more information than necessary. TxID is normally enough to identify the transfer. Seed phrases and private keys must remain private because they control the external wallet.
Promotion Privacy
A Promo Code support case usually needs the code, campaign name and error message. It does not need your full payment history or identity documents unless the official process later requests something specific.
Use the smallest useful set of data for every support request. This reduces unnecessary exposure and makes the case easier to review.
BC Game Privacy FAQ
Does Support need my seed phrase?
No. Seed phrases and private keys control external wallets and are not routine BC Game support data.
Can I send a TxID to Support?
Yes. A TxID identifies a blockchain transaction without giving control over the wallet.
Does clearing cookies delete my account?
No. It can end the local session or reset preferences, while account-side data remains separate.
Where should I upload verification documents?
Use the verification flow inside the platform or another secure route explicitly confirmed by official Support.
Should I send my full ID for every support case?
No. Start with the smallest useful case reference and provide additional documents only when the verified process genuinely requires them.